Versand
Shipping and Delivery Policy
Last updated: September 8, 2026
This Shipping and Delivery Policy applies to orders placed through esojifw.shop, operated by Arla Foods amba, Branderup Garage.
Delivery Area
We currently deliver only to countries and regions available for selection during checkout.
If a destination is not available at checkout, we are currently unable to deliver to that location. Customers must provide a complete and accurate delivery address when placing an order.
Shipping Costs
We offer free standard shipping on all orders, with no minimum purchase requirement.
Any optional expedited shipping charges or other applicable fees will be clearly displayed before the order is completed.
Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
Business days are Monday through Friday and exclude weekends and public holidays. Orders placed during weekends or public holidays will normally be processed on the following business day.
Processing may take longer during periods of high demand, promotional campaigns, payment verification, or unexpected operational disruptions.
Estimated Transit Time
After dispatch, standard delivery normally takes approximately:
8–15 business days
The total estimated delivery time, including order processing, is therefore approximately:
9–18 business days
All delivery times are estimates and cannot be guaranteed. Delivery may be affected by carrier capacity, public holidays, weather conditions, customs procedures, incorrect address information, transportation disruptions, or other circumstances beyond our reasonable control.
Order Confirmation
After placing an order, customers will receive an order confirmation at the email address provided during checkout.
Please review the order information carefully. If any information is incorrect, contact us as soon as possible at traoresalika99@gmail.com.
Tracking Information
When tracking information is available, it will be sent by email after the order has been dispatched.
Tracking updates may require several business days to appear after the shipping confirmation is issued.
Address Changes
Customers are responsible for providing a complete and accurate delivery address.
If you need to change your delivery address, contact us immediately. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
We are not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated address information provided by the customer.
Delayed Shipments
If your order has not arrived within the estimated delivery period, please check the tracking information first.
If there has been no tracking update for an extended period, contact us at traoresalika99@gmail.com and provide your order number.
We will review the shipment information and contact the carrier when appropriate.
Lost Shipments
If tracking indicates that a shipment may have been lost, please contact us so that we can investigate the matter with the carrier.
A replacement or refund will be provided where appropriate after the carrier’s investigation has been completed and in accordance with applicable consumer law.
Damaged Shipments
Please inspect your order immediately after delivery.
If the package or product arrives damaged, contact us as soon as possible at traoresalika99@gmail.com. Please include:
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Your order number
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A description of the damage
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Clear photographs or videos of the damaged package and product
We will review the information and provide an appropriate solution.
Packages Marked as Delivered
If tracking shows that your package has been delivered but you have not received it, please:
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Check the delivery location and surrounding area.
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Ask household members or neighbors whether they accepted the package.
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Contact the shipping carrier for delivery details.
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Contact us if the package still cannot be located.
Failed Delivery and Returned Packages
If a package cannot be delivered because of an incorrect address, refusal of delivery, repeated unsuccessful delivery attempts, or failure to collect it from a pickup location, it may be returned to the sender.
Please contact us if this occurs. Any reshipment or refund will be handled according to the circumstances and applicable law.
Customs Duties and Import Taxes
For international shipments, customs duties, import taxes, and other government charges may apply depending on the destination.
Unless otherwise stated during checkout, these charges are the customer’s responsibility and are not included in the product price. Customs procedures may also cause delivery delays.
Order Changes and Cancellations
If you need to change or cancel an order, contact us immediately at traoresalika99@gmail.com.
We will try to accommodate your request, but changes or cancellations cannot be guaranteed after an order has entered processing or has been dispatched.
Contact Information
For questions regarding shipping, delivery, tracking, or a delayed order, please contact:
Store name: esojifw.shop
Operating company: Arla Foods amba, Branderup Garage
Email: traoresalika99@gmail.com
Registered business address: Engdraget 4, 6535 Branderup J, Denmark
Company registration number (CVR): 25313763
Production unit number (P-number): 1022049948